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The Rotator’s FAQ
You can find our most frequently asked questions here. Don’t hesitate to contact us if you have any further enquiries at hello@byrotation.com
Does By Rotation have a physical presence?
Can I book an item in advance?
Will items need to be cleaned upon arrival?
How much does it cost to rent an item?
Can I keep or purchase an item?
Can I request an item/designer currently not available on the platform?
When will my card be charged?
How do I cancel my order?
When will I receive my refund if I cancel my order?
How are items delivered to me?
What happens if my item doesn’t arrive in time?
What happens if my item doesn’t fit?
Can I alter the item for my usage?
Do I need to clean the item prior to return?
How do I return the item?
What happens if the item is damaged or stolen?
Why am I asked to complete a review?
Can I lend or rent if I am under 18?
What if a lender asks me to pay them directly outside of By Rotation’s platform?
How long is the rental period?
How much does it cost to list an item?
How much should I advertise my item for?
Do I need a profile picture?
What photos should I upload?
Can I use images from designers/professional photos?
Are there any restrictions on what can be listed?
How many items can I upload?
How do I send items?
What happens if the item I have lent is damaged or stolen?
Who is responsible for cleaning?
What if there is a dispute between borrower and lender?
What if a borrower asks me to transact with them directly outside of By Rotation’s platform?